FAQ's

How long will it take for my order to ship, and when can I expect to receive it?

The shipping time varies depending on the brand, with orders typically being shipped on the same business day or within 1-2 days. In rare instances, unforeseen delays may extend the shipping duration. On average, customers can anticipate delivery within 4-7 days. Any exceptional delivery times beyond this will be clearly indicated on the product page. We take pride in offering the fastest processing and shipping times in the industry, coupled with highly responsive customer service.

What payment methods do you accept?

We accept a variety of payment methods, including Credit/Debit Cards (Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay).

What is your return policy?

We provide a 30-Day Money Back Guarantee on all items. You can find detailed information about our return policy at the bottom of the page.

What is your cancellation policy?

You can cancel any order for a full refund as long as it has not yet been shipped. Please notify us promptly at support@overmedic.com if you wish to cancel your order. Once the order has been shipped, it becomes subject to our 30-Day Return Policy.

What if my product arrives damaged?

Upon receiving your item(s), please inspect the packaging for any damage. If you observe any damage, including damage to the box, make a note of it when signing for delivery. In cases where you are unable to open the package during delivery but suspect damage, indicate "suspect damage" on the delivery receipt. If your item(s) do arrive damaged, kindly send photos to support@overmedic.com, and we will initiate the process for a replacement or compensation.

How can I place an order?

To make an online purchase, click the "Add To Cart" button for your desired product and proceed to checkout. Enter your shipping and billing details, and complete the checkout process.

How do I track the shipping status of my order?

Upon placing your order, you will receive an email confirming your order, along with credit card authorization and shipping/billing information. Once your order is processed, you will be notified via email with a tracking number as soon as the shipment leaves the warehouse. In the event that an item becomes unavailable, we will notify you within one business day through email or phone. Although we strive to maintain accurate stock levels on our website, popular items may sell out quickly.

Will I receive an email confirmation for my order?

Yes, a confirmation email will be sent to the provided email address for each order. We recommend printing and saving the confirmation for your records. Please ensure that your email address is entered correctly to guarantee receipt of the order confirmation.

Do you impose sales tax?

Located in Illinois, we only apply sales tax if the order is being shipped within the state of Illinois. This policy can result in substantial savings compared to ordering from elsewhere.

Can I modify my order?

Certainly, you can request changes to your order at no extra cost by sending an email to support@overmedic.com. If there's any price difference, it will be credited to your card, or we'll send you a custom invoice for the adjustment. Please note that changes can only be made before the order is shipped.

For immediate assistance regarding your order's status, reach out to us via email at support@overmedic.com