Product Quality Guarantee
At OverMedic, we are committed to ensure the highest standards of product quality to guarantee customer satisfaction. Every item we offer is backed by a manufacturer's warranty, and we encourage you to reach out for specific details regarding the warranty coverage.
In the event that your product arrives damaged, we have a straightforward process to address the issue:
- Upon receiving your item(s), carefully inspect the packaging. If any damage is evident, including damage to the box, please make a note of it when signing for delivery.
- If you're unable to open the package during delivery but suspect damage, indicate "suspect damage" on the delivery receipt.
- Should your item(s) arrive damaged, promptly send photos of the damage to support@overmedic.com
- We will expedite the resolution process, typically issuing an immediate replacement or refund within one business day.
Your satisfaction is our priority, and we aim to resolve any issues with damaged products efficiently and effectively. If you have any concerns or need further assistance, do not hesitate to contact us.
